Happy Monday If you're one of my readers in the US, I hope you're enjoying Memorial Day. Regardless of where you are, I hope you're safe and healthy. Learning about your client and their struggles may seem easy, but you may be missing some important facts. Lately, I've spent a lot of time tasked with exactly that... learning as much about the problem so that we can craft well-designed solutions that meet the needs of the client AND their users. The way I do this is by using stakeholder interviews.