We all have had services we've signed up for and, after some time, decide that it just isn't for us. What happens next? We struggle to cancel the service. They either make it ridiculously difficult to cancel or simply offer no way of doing it online. Incredibly frustrating. In this week's post, I took a look at a few experiences I've had that tell two very different stories of what the UX of a cancellation process should be.
UX: What happens when the user wants out?
UX: What happens when the user wants out?
UX: What happens when the user wants out?
We all have had services we've signed up for and, after some time, decide that it just isn't for us. What happens next? We struggle to cancel the service. They either make it ridiculously difficult to cancel or simply offer no way of doing it online. Incredibly frustrating. In this week's post, I took a look at a few experiences I've had that tell two very different stories of what the UX of a cancellation process should be.