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I write a newsletter every two-four weeks. I'll let you decide if it’s any good but people seem to stay on. In fact, thousands of smart people incl. designers from Amazon, IDEO, Figma and Shopify are subscribers.
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From Error to Understanding: The Importance of Brand Voice When Things Go Wrong
While an error message can’t solve everything—least of all the error itself—it can be a helpful touch point for customers to feel informed and in control.From Error to Understanding: The Importance of Brand Voice When Things Go Wrong