Discover more from User Experiences that Matter

I write a newsletter every two-four weeks. I'll let you decide if it’s any good but people seem to stay on. In fact, thousands of smart people incl. designers from Amazon, IDEO, Figma and Shopify are subscribers.

Over 2,000 subscribers

What is worth waiting for? ⏰

Anton Sten

Feb 25, 2019

What about SPEED?

I think call centers actually got something right. Wait, hold on, I’ve got a point. They literally have mastered getting you to comfortably wait on hold for long periods of time and only go a little bit crazy. In a world where we expect everything instantly, how do they pull that off? This got me thinking a lot about speed and the products we use, we create, and we hate (for being too slow). Take a look at this week’s post and let me know what you think.

What is worth waiting for?

ps. What do you think about the fresh coat of paint on the website?