Packaged services, happy customers 😊

Packaged services,
happy customers


I recently had a friend approach me about raising their rates and felt it was a valuable discussion to have with you. It can be tricky to let that long-term customer know you need to raise your rates, but what options do you give them? That’s where packaging your services can benefit you AND your customer!

Serving your customer, valuing yourself

Also new on my blog:

Yuval Noah Harari on what the year 2050 has in store for humankind
Living among baby robots

(sorry - I've been super busy with establishing a UX framework for a client)

What I'm reading this week:

Skype Redesign (again)
by Om Malik
"A few months ago, the same Microsoft was dismissing the grumpiness of users around software updates. I suspect that grumpy users know a thing or two. Here is a message from grumpy users to all companies — especially big and bigger — we now live in a world saturated with options. Well designed, simple and elegant software (apps, if you may) is all around us. You can’t assume that your market share will allow you to keep pushing a substandard and poor experience in your products."

Why Design World Legend Tina Roth Eisenberg Would Rather Build Four of Her Own Businesses Than Work for Someone Else
by Wealthsimple
"I kind of had this wake-up moment of, what the heck are you doing? What are you waiting for? I started taking inventory of my life. I started my first company in 2006. The very first client I landed was MoMA, doing their intranet. The universe was clearly there waving some pom-poms at me going, You go, Tina.

Soon I had more clients than I could actually handle. By the time I got pregnant with my son three years later, I was really not happy. I hated it so much that I stopped."

This week's favorite:

“So what should we be teaching? Many pedagogical experts argue that schools should switch to teaching “the four Cs” – critical thinking, communication, collaboration and creativity. More broadly, schools should downplay technical skills and emphasise general-purpose life skills. Most important of all will be the ability to deal with change, to learn new things and to preserve your mental balance in unfamiliar situations. In order to keep up with the world of 2050, you will need not merely to invent new ideas and products – you will above all need to reinvent yourself again and again.”

Yuval Noah Harari on what the year 2050 has in store for humankind

Care to share?

I love sharing my thoughts and interesting things I've found online with you. In order for me to keep doing it, please share it with someone you think would appreciate it. Thanks!

Until next time, all the best